MAHBERT HIGH SCHOOL

Our Support Policy

At Mahbert High School, we are committed to providing timely and effective support to our students, parents, and staff. This Support Policy outlines the types of support we offer, how to access them, and our response standards.

Support Channels

Email Support: For general queries, admissions, and feedback, email us at mahbert.high.school@gmail.com.
Phone Support: Call us at +91 814 5402 299 during office hours (9:00 AM – 4:00 PM, Monday to Saturday).
On-Campus Support: Visit our school office for in-person assistance during working hours.

Scope of Support

Admission process guidance and document support
Academic and curriculum-related queries
Technical support for online forms and website issues
Transport, fee, and general school information
Feedback and grievance redressal

Response Time

Email: We aim to respond within 1-2 working days.
Phone: Calls are attended during office hours. If lines are busy, please leave a message.
In-Person: Immediate support during office hours, subject to staff availability.

Support Limitations

We do not provide support outside official working hours or on public holidays.
Academic counseling is available by appointment only.
We do not offer technical support for third-party devices or software.

Feedback & Escalation

If you are not satisfied with the support received, please escalate your concern by emailing our principal at mahbert.high.school@gmail.com. We value your feedback and strive to improve our services.

Policy Updates

This Support Policy may be updated periodically. Any changes will be posted on this page with the updated date.